Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Please note that refunds are not allowed, except in cases where the product is defective, damaged, or incorrect. In such cases, a full refund will be processed after evaluation. 

Return Eligibility 

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@pronaturaglow.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 

For any return-related questions, you can always contact us at support@pronaturaglow.com. 

Damages and Issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. If the product is confirmed to be defective or deficient, we will process a full refund to your original payment method. 

Exceptions / Non-Returnable Items 

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. 

Sale items and gift cards are non-returnable and non-refundable. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item. 

European Union 14-Day Cooling-Off Period 

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, in accordance with EU consumer protection laws. Items must be returned in the same condition as received—unworn or unused, with tags, and in original packaging, along with proof of purchase. 

Refunds under this provision apply only if the product is defective, damaged, or incorrect. 

Refunds 

Refunds are issued only for defective, damaged, or incorrect products. Once we receive and inspect the returned item, we will notify you of the approval status. If approved, a full refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. 

If more than 15 business days have passed since your refund was approved, please contact us at support@pronaturaglow.com.